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Topic outline

  • Chapter 2: Connecting with The Right Person

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  • Chapter 3: Being Put on Hold

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  • Chapter 4: Requesting to Leave a Message

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  • Chapter 5: Leaving a Voicemail

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  • Chapter 6: Creating Your Own Voicemail

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  • Chapter 7: Reaching a Wrong Number

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  • Chapter 8: Greeting Your Contact

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  • Chapter 9: Getting Permission to Start

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  • Chapter 10: Establishing Purpose of Call

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  • Chapter 11: Setting Appointments

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  • Chapter 12: Changing Appointments

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  • Chapter 13: Having Fun with Small Talk

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  • Chapter 14: Bumping Into Technical Difficulties

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  • Chapter 15: Handling Interruptions

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  • Chapter 16: Apologizing

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  • Chapter 17: Starting a Telephone Conference

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  • Chapter 18: Conducting a Telephone Conference

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  • Chapter 19: Adding More Comments

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  • Chapter 20: Wrapping Up

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